Managing crisis: perceptions of academics towards remote operations during the outbreak of COVID-19

Abstract

Purpose of the study: The emergence and rapid evolution of the COVID-19 pandemic presented unparalleled novel socio-pedagogical challenges within the higher education landscape in South Africa as an entire education system was forced to adapt to new ways of operating. This study sought to unearth the experiences of academics within South African higher education institutions on changes experienced consequently to the sudden and unexpected disruption of 'normal' academic activities during the initial months of the COVID-19 pandemic. Design/methodology/approach: A qualitative approach utilising an interview schedule was implemented owing to mobility restrictions during the early stages of the pandemic. Seventy-nine academics from various higher education institutions in South Africa participated in the study. Data were collected between April and September 2020. Using QSR NVivo 12 software, a textual analysis was implemented to analyse the data generated.

Findings: A mix of responses emerged from this study ranging from feelings of vulnerability and anxiety, loss of collegiality, and confusing assessment of productivity to excitement linked to savings on transportation and adaptations to technology.

Recommendations/value: The study proposes adaptation processes for future crises of this nature and the need to effectively communicate these adaptation processes across all organisational levels. This enables a better understanding of the effects of not only Covid-19 but any other health pandemic on the South African higher education landscape.

Managerial implications: Since the study highlights the necessity for technological innovations and in developing fit-for-purpose ancillary systems for dealing with crises contexts such as that engendered by the COVID-19 pandemic, HEI management should seek opportunities to invest in innovative systems and infrastructure while at the same time providing opportunities for capacity enhancement of the human capital within HEIs in South Africa.