Teaching virtually using multiple application to overcome digital divide during the COVID-19 pandemic

Abstract

The COVID-19 worldwide pandemic affected extensively educational institutions that relied on traditional face-to-face teaching strategies. The current context of South African higher education institutions are still battling with historical inequalities. The study explored the students’ multiple platform experiences of participating students during the COVID-19 pandemic. The article reports the use of multiple applications to circumvent digital divide and help accommodate students who were not able to access the conventional video conference. Using a qualitative exploratory research method, the study used the Universal Design for Learning framework to guide the synchronous use of multiple applications. 165 pre-service teachers participated in the online learning. Pre- and post-study Google form surveys was sent to all participating pre-service teachers. Conversation analysis was used to study the participants interaction. The results indicated that using multiple online platforms reduced the online learning barriers caused by connectivity challenges and lack of technology tools and resources. Pre-service teachers revealed that they were able to attend classes and that mp3 and mp4 lecture recording, WhatsApp discussion and revisiting the radio showreel made it easy to comprehend content. The researchers recommend educators to explore digital tools that students have and are comfortable to work bearing in mind the diverse background of students.