A qualitative assessment of the interaction between training and organisational change: a case study approach

Abstract

This article outlines the interactive role between change and training in organisations. A qualitative research approach is followed by means of the case study methodology. Two case studies of organisations which have undergone major change and the role played by training in these change interventions are identified, presented and analysed. Often insufficient training programmes are put in place in the wake of change initiatives, and efforts should be made to plan the role of training in the change process. A paradigm shift is required regarding the traditional role of training in facilitating change. Guidelines are provided to facilitate organisational change through training.