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Title: The relevance of service delivery to recruitment and selection
Authors: Heynes, NA 
Bayat, MS 
Ferreira, IW 
Issue Date: 2008
Publisher: JUTA
Series/Report no.: JBMD;
Abstract: According to Levin (2004:21), there are factors that are immediately obvious to improving the manner in which service delivery could be improved. These include, for instance, the usage of technology, training and other functions. However, people often make a direct link between ‘back office’ processes and systems such as human resources and its processes such as recruitment and/or performance management, or even financial processes such as budgeting in service delivery organisations. This state of affairs impacts negatively on community-oriented service delivery. This article explores various elements of selected inhibiting factors to communityoriented service delivery by the government service in general and provincial government in particular.
ISSN: 2070-0156
Appears in Collections:BUS - Journal of Business and Management Dynamics (JBMD)

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