The relevance of service delivery to recruitment and selection

Abstract

According to Levin (2004:21), there are factors that are immediately obvious to improving the manner in which service delivery could be improved. These include, for instance, the usage of technology, training and other functions. However, people often make a direct link between ‘back office’ processes and systems such as human resources and its processes such as recruitment and/or performance management, or even financial processes such as budgeting in service delivery organisations. This state of affairs impacts negatively on community-oriented service delivery. This article explores various elements of selected inhibiting factors to communityoriented service delivery by the government service in general and provincial government in particular.