Optimising knowledge management practices for improved collaboration in disaster response

Abstract

Disaster response operations are inherently complex, requiring effective collaboration between various stakeholders, including government agencies, non-governmental organisations, first responders and local communities. However, these operations are often hindered by fragmented communication, siloed information and inefficiencies in knowledge sharing. This study explores the optimisation of knowledge management (KM) practices to enhance collaboration in disaster response, adopting a transdisciplinary approach that integrates insights from natural, social, economic and technological systems. Drawing on data that were collected from Zimbabwe’s Department of Civil Protection and the Civil Protection Committees, the study used thematic analysis to identify key KM strategies, including the development of a single knowledge repository, investment in local indigenous knowledge for early warning systems, capacity building, use of technologies and fostering a knowledge culture. Implementing these strategies can enhance collaboration, streamline communication and lead to more effective disaster response and management.

Transdisciplinary contribution: The findings provide actionable insights for practitioners and organisations aiming to optimise disaster response capabilities through effective KM.