Students perspectives on proctoring mobile applications for assessments: the case of South Africa

Abstract

This paper analysed student’s perceptions on use of a mobile proctoring application (app). The study used case of South Africa where few universities were using a proctoring mobile application called The Invigilator. Using constructs from mobile app rating scale (MARS), users’ views from app stores, reports and online news articles were thematically analysed. The findings showed that the mobile proctoring app had strengths in app classification, aesthetic and information. However, there were problems with functionality and subjectivity quality. Users reported technical problems during online assessments when using the app, e.g., limited technical support and delays in feedback. The problems were hindering users to complete online assessments and could affect their academic performance. The findings are useful for academics and administrators who are considering mobile proctoring to improve academic integrity of online and remote assessments. The study contributes towards literature on proctoring mobile apps and academic integrity of assessments.