A model for supporting information technology solutions selection and evaluation in a Nigerian bank

Abstract

The relevance and reliance on information technology (IT) solutions continue to increase, yet challenges experienced by some banking institutions are not reducing. In some discourse, the challenges are argued to emanate from the interaction and relationship between actors, which affect and influence the support and management of IT solutions. The problem is twofold: firstly, the influencing factors are unknown. Secondly, how the factors of influence manifest to enable or constrain processes and activities are unclear. A Nigerian bank was used in the study, following the interpretive paradigm. A sociotechnical theory, the actor-network theory was selected to underpin the study. From the analysis, six factors were found to be of fundamental influence. Based on the factors, a model was developed, which can be used to gain a better understanding and, therefore, guide support of IT solutions in an organisation.