http://hdl.handle.net/11189/1158 Wed, 12 Aug 2026 20:02:11 GMT 2026-08-12T20:02:11Z https://digitalknowledge.cput.ac.za:443/retrieve/25809/ http://hdl.handle.net/11189/1158 http://hdl.handle.net/11189/7024 Title: Corporate Community Engagement Framework on Stakeholder Relations in the Extractive Sector in the Western Cape, South Africa Authors: Makoni, Jimmy; Naong, Matsidiso Nehemia; Onojaefe, Darlington Peter Abstract: The extractive sector in South Africa has been experiencing severe and injurious turbulence, with a serious knock-on effect for the country’s entire economic performance. Meaningful engagement and healthy stakeholder relationships could be a remedy for this turbulence. Effective management of stakeholder relations brings stability and promotes success and sustainability for the sector. Measures to transform the South African economy continue to be constrained by stakeholder relationship ineffectiveness which undermines the Corporate Community Engagement (CCE) activities of mining companies. This paper posits that the varied perceptions of CCE effectiveness present an opportunity for a modified or new framework to better manage stakeholder relations in this sector. Data were collected through an exploratory sequential mixed method approach; namely, qualitative data using in-depth interviews on (n=16) purposefully selected employees from (n=8) participating CCE companies and quantitative data employing a Lime Survey on (n=384) randomly selected residents where the extractive companies are located. Albeit that the findings revealed mixed and varied respondent perceptions, a high premium is placed on direct community involvement and beneficiation as the cornerstone of a CCE framework and activities. This paper proposes the CCE framework for policymakers to foster stability, and create mutually beneficial co-existence, efficiency and sustainable engagement within the extractive industry. Description: Article Tue, 01 Jan 2019 00:00:00 GMT http://hdl.handle.net/11189/7024 2019-01-01T00:00:00Z http://hdl.handle.net/11189/7023 Title: Managing cybercafés: achieving mutual benefits through partnership Authors: Onojaefe, Darlington Peter; Leaning, Marcus Abstract: This chapter offers an alternate perspective upon issues of management and security in cybercafés. Here attention is placed upon the wider social environment in which the cybercafé operates and the development of ‘soft’ skills in cybercafé management in order to mitigate security risks. Three key arguments are made: first, it is noted that cybercafés offer a key means by which small business may access ICT. Second, that the relationships that cybercafés may foster are beneficial to all parties and that such relationships bring additional benefits in terms of trust and social capital. Third, that in order to develop such partnerships, new skill sets may be required. Description: Book Chapter Tue, 01 Jan 2008 00:00:00 GMT http://hdl.handle.net/11189/7023 2008-01-01T00:00:00Z http://hdl.handle.net/11189/7022 Title: Partnership and the e-commerce initiative of small businesses Authors: Onojaefe, Darlington Peter; Ukpere, Wilfred Isioma Abstract: The deployment of new technologies such as the Internet is changing the way that businesses work, but success is not universal. It is evident that a wider range of skills is needed than just technical skills, and a wider vision is needed than just the vision of one business. For small businesses especially, they must be seen in the context of their communities, for their relationship with public sector departments and other supporting and regulatory bodies, and as partners to much larger businesses that may or may not choose to do business with them. The appropriation of ICT in support of business development provides an emerging body of research that seems to be useful in understanding the prospects for success of small businesses that may themselves be emerging from and striving to serve communities. In this way, a wider range of competencies is needed that will deal with relationships and partnerships, as well as simple internal operational issues. As the nature of partnerships changes, so the mix of required competencies varies from one circumstance to another. A model is presented that shows some of the critical relationships between the Internet (on the one hand) and the stakeholders of a business and the relationships with them (on the other). This model is the foundation for current research that is looking at the success and unsuccess of e-commerce in the financial services industry. Description: Article Fri, 01 Jan 2010 00:00:00 GMT http://hdl.handle.net/11189/7022 2010-01-01T00:00:00Z http://hdl.handle.net/11189/7021 Title: An Examination of the Importance of Hotel Innovation on Guest Loyalty in Cape Town, South Africa Authors: Nhepera, N; Onojaefe, Darlington Peter Abstract: Guest loyalty is important for hotel brand, image and differentiation but the understanding of the real motive for guest loyalty is conflated by hotel innovation and loyalty decisions. Although other service components may be important determinants of guest loyalty, the importance of hotel innovation is examined to improve understanding of dimensions of loyalty decisions that drives innovation in hotel services and strategies. Previous studies provided limited evidence on the relationship between innovation and loyalty despite increased guest appetite for innovative services and the adoption of innovation in hotels. This paper examined evidence of loyalty decisions to understand the importance of hotel innovation as a strategic option to meet and exceed increased guest appetite for innovation induced loyalty. To achieve this objective, a quantitative study design was undertaken, using a systematic random sampling to administer a semi-structure questionnaire to approximately 242 respondents staying in graded hotels. The data were analysed sing descriptive and inferential statistics. The study found that innovations are important to guest loyalty decisions with technological and human-oriented innovations having greater importance amongst mediating variables. This paper concludes that innovation can be used as a strategy to improve service quality to support and promote brand image differentiation. Description: Article Tue, 01 Jan 2019 00:00:00 GMT http://hdl.handle.net/11189/7021 2019-01-01T00:00:00Z