http://hdl.handle.net/11189/5156 2026-08-13T01:12:35Z http://hdl.handle.net/11189/5175 Title: Determinants of sustainability and organisational effectiveness in non-profit organisations Authors: Iwu, Chux Gervase; Kapondoro, Lloyd; Twum-Darko, Michael; Tengeh, Robertson Khan Abstract: This case study investigates the criteria for organizational effectiveness in non-profit organizations (NPOs) with the aim to determine how the elements of sustainability fit within the criteria. To achieve this, the study utilized the research questions: “what criteria do NPOs use to evaluate their effectiveness?” and “how is sustainability embedded in NPO effectiveness?” The research design was interpretivist, adopting focus group interviews to obtain data. Specifically, two focus group interviews were held with the top management of an NPO which revealed that both financial and non-financial criteria were equally essential for NPO effectiveness. This finding is consistent with the literature, although it contradicts the initial assumption of the study that NPO effectiveness was based more on non-financial criteria than financial criteria. The study also found that the effectiveness of an NPO should be viewed in two ways: firstly, “the full achievement of its mandate” and, secondly, “the ability to run business projects to cover cost.” It also emerged that both the ability to cover costs and the achievement of a mandate should be done in a sustainable manner (a sustainable manner is seen as one that is harmonious with the natural and the socio-political environment). The results of this paper present a practical case for the management of NPOs by reiterating that the full achievement of the NPO mandate and the successful running of social projects to generate funds for sustainability are key elements of effectiveness. Given the essential role that NPOs play in developing countries, this study has provided the foundation for more widespread enquiry into the sustainability and effectiveness of NPOs. 2015-01-01T00:00:00Z http://hdl.handle.net/11189/5157 Title: The impact of confidant relationship on job involvement in an organisation: the case of a clothing and textile company in South Africa. Authors: Twum-Darko, Michael; Ncede, N Abstract: This paper discusses the impact of confidant relationship or person’s connection’s to an organization such as the clothing and textile industry in South Africa has on employee’s job involvement. The study employed positivist research paradigm using quantitative method in the form of a self-administered, pen and paper questionnaire. The survey instrument measured the levels of job involvement (the degree to which employee is involved in his/her job), turnover intentions and confidant relationship. The outcome provides the clothing and textile industry the guidance as to the factors associated with confidant relationship, job involvement and voluntary turnover. 2016-01-01T00:00:00Z http://hdl.handle.net/11189/5069 Title: Human capital advantage: a determinant of organisational performance in the hospitality sector Authors: Kapondoro, Lloyd; Iwu, Chux Gervase; Twum-Darko, Michael Abstract: The paper tests the hypothesis that attitudinal components of human capital lead to human capital advantage which becomes a determinant of firm performance and competitive advantage. The test was carried out by analysing employees‟ perceived agreement that if certain attitudinal human capital factors are favourable, their performance rises. Spearman‟s rho correlation coefficient calculated for employees‟ level of agreement and perceived performance was found to be 0.941. The results show high agreement to theoretical predictions and empirical researches in the literature. The work presented has profound implications for future studies of human capital as a source of superior competitive advantage and may help to solve the problems of low productivity and loss of profits due to close completion. The study also resulted in the postulate: the performance of people in organisations is directly proportional to attitudinal components of human capital. Thus p=kH+c where p is organisational performance, H are the attitudinal components of human capital, k is a constant of proportionality and c is basic employee performance. The study was set in the Hospitality sector in Cape Town, South Africa. 2015-01-01T00:00:00Z http://hdl.handle.net/11189/5066 Title: Factors influencing readiness for transformational e-government: a perspective of local governments in South Africa. Authors: Twum-Darko, Michael Abstract: The purpose of this article was to explore the readiness of local governments (municipalities) in South Africa to transform to be able to deliver services to its citizens using ICT. The study applied Structuration Theory (ST) and drew on the concepts of duality of structure and action particularly: the enactment of technology-in-practice (ETiP) as a lens to understand and interpret the social construct. The objective was to determine the factors contributing to the readiness of municipalities to adopt ICT to transform the way and manner they deliver essential services to the public. The concept “Transformational e-Government” (TeG) is discussed in this paper to analyse the determinant factors influencing service delivery. This paper aimed to analyse the readiness of South African local government when rendering services through information and communication technology (ICT). An interpretive case study research methodology where structured interviews were used to collect data was applied. The findings were that out of the 15 municipalities interviewed only 7% were ready for TeG initiatives, 60% were near ready and 33% have a long way to go to implement TeG initiatives. The results also showed that 5 out of the 8 Metro Cities in South Africa were ready to implement TeG initiatives successfully. The implications of the study were that, the ST is able to provide the lens through which to understand, interpret and determine the factors contributing to the readiness of municipalities to implement TeG to improve service delivery. 2014-01-01T00:00:00Z