http://hdl.handle.net/11189/1919 2026-08-13T02:13:38Z http://hdl.handle.net/11189/10421 Title: The factors influencing business sustainability of food truck entrepreneurs: a case of Nelson Mandela Bay, South Africa Authors: Loots, Francois; Iwu, Chux Gervase; Makoza, Frank Abstract: Purpose: Within the Nelson Mandela Bay Metropolitan Municipality in South Africa, no record of factors that inhibit the successful pursuit of the food truck business exists. This study closes this gap, as its chief goal was to ascertain the factors influencing the sustainability of food truck entrepreneurs in Nelson Mandela Bay (NMB). Theoretical Framework: The study used a conceptual framework developed from previous studies on factors that affect food truck entrepreneurs and business sustainability. Design/Methodology/Approach: Data for the study was collected through semi-structured interviews with seven food truck entrepreneurs from NMB. The data was analysed using thematic analysis. Findings: Reviewing the factors that have been highlighted in this study, it is evident that several factors are most important for a food truck business to remain sustainable and profitable. It was established that both internal and external factors play an important role in the success of a food truck business. A framework that highlights the factors influencing a food truck business in NMB has been created for ease of use by entrepreneurs in the food truck industry. Research, Practical & Social Implications: Prospective and current practitioners in the field can predict the long-term success of their endeavours by understanding the factors. The framework can also be used by metro officials and local governments to determine where support might be needed to promote and support entrepreneurs in their business ventures by reviewing policies and regulations. Originality/Value: Improved regulations could help food truck owners grow their businesses, employ more people, and upskill others. 2024-01-01T00:00:00Z http://hdl.handle.net/11189/10038 Title: Is traffic police SERVQUAL assessment different among drivers in terms of experience? Case study of the Philippines and South Africa Authors: De Jager, Johan W; Ayikwa, Lutete Christian; Steenkamp, Pieter Abstract: Designing tailored services is critical to enhancing client satisfaction for private and public services such as road traffic. Among the factors associated with car accidents are traffic violations of established rules and regulations. Indeed, driving skills and practice have become crucial in a complex and dynamic road environment. The study’s objective was to advise traffic department managers on how to customize their service for drivers regarding their experience. A questionnaire assessing their expectations and perceived performance with regard to six traffic service quality dimensions, namely tangibility, reliability, promptitude, responsiveness, assurance, and empathy, was self-administered to 886 motorists chosen using a simple random sampling technique in the Philippines and South Africa. Data collected were analyzed using ANOVA and Post Hoc Tuckey HSD. Results indicate that less experienced drivers had a better appreciation of traffic service quality provided by traffic departments and officers. Therefore, more focus should be placed on experienced drivers to raise their level of satisfaction. 2024-01-01T00:00:00Z http://hdl.handle.net/11189/8516 Title: The Change Laboratory as an approach to harnessing conversation for academic development Authors: Garraway, James; Cupido, Xena Michelle; Dippenaar, Hanlie; Mntuyedwa, Vuyokazi; Ndlovu, Ngizimisele; Pinto, Anthea; Van Graan, Janet Purcell Abstract: Informal academic conversations constitute a valuable addition to the repertoire of academic development initiatives. This article proposes that a Change Laboratory methodology may enhance the productivity of such conversations. Support for this proposal comes from a detailed analysis of participants’ transformation of conversations on individual problems, into collective and systemic understandings as well as potential solutions in the Change Laboratory. This is achieved through their use of theoretically derived tools from activity theory. Such transformative ability, as well as some participants’ application of the approach in their own research, it is suggested, may indicate the development of transformative agency. 2021-01-01T00:00:00Z http://hdl.handle.net/11189/8299 Title: Assistive technology as a pillar of universal health coverage: qualitative analysis of stakeholder responses to the world health assembly resolution on assistive technology Authors: Layton, Natasha; Bell, Diane; Borg, Johan; Steel, Emily; Maclachlan, Malcolm; Tebbutt, Emma; Khasnabis,Chapal; Swaminathan, Soumya Abstract: The importance of assistive technology (AT) as a pillar of universal health coverage was recognized at the 71st World Health Assembly (WHA) through the passing of Resolution 71.8 on improving access to AT (May 2018). A systematic analysis was conducted on the responses made to the Resolution by Member States and non-state actors, in order to provide a snapshot of global intent. Methods: Qualitative content analysis was conducted on over 40 written “Statements” made by Member States and non-state actors in response to Resolution 71.8. 2020-01-01T00:00:00Z