Please use this identifier to cite or link to this item: http://hdl.handle.net/11189/7762
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dc.contributor.authorZwakala, Kuhleen_US
dc.contributor.authorSteenkamp, Pieteren_US
dc.contributor.authorHaydam, Norberten_US
dc.date.accessioned2021-03-09T11:24:10Z-
dc.date.available2021-03-09T11:24:10Z-
dc.date.issued2017-
dc.identifier.citationZwakala, K., Steenkamp, P. & Haydam, N. 2017. Brand identity: theory versus practice in the South African banking sector. International Retail and Marketing Review, 13(2): 1-14. [https://journals.co.za/doi/10.10520/EJC-bd241c0d1]en_US
dc.identifier.urihttp://hdl.handle.net/11189/7762-
dc.description.abstractThe purpose of this article is to examine whether brand identity theory is congruent to practice in the South African banking sector. Furthermore, this paper seeks to determine whether documented brand identity (of a South African bank brand ‘A’) is aligned to employees’ decoding and understanding of the bank’s brand identity (brand identity alignment). Finally, the article establishes, which brand resonance brand-building blocks and sub-dimensions are applicable in the South African banking sector. Brand identity theory was drawn from current literature, with a specific focus on internal brand identity elements of the Brand Identity Prism, as well as internal brand-building blocks and sub-dimensions of the brand resonance model. A qualitative approach, using semi-structured individual in-depth interviews, was adopted to collect the data from marketing executives, branch managers, and frontline staff at branches of the reference bank brand ‘A’. This study found brand identity theory to be congruent with documented brand identity in the sector that was investigated. However, brand identity theory and documented brand identity are misaligned in respect to practice in this sector. Furthermore, brand resonance internal brand-building blocks and sub-dimensions were confirmed in the South African banking sector, with the exception of the salience brand building block, as well as efficiency sub-dimension. The study's conclusions were drawn from findings that were extrapolated from one (bank brand 'A') of the four dominant bank brands in the South African banking sector.Aen_US
dc.language.isoenen_US
dc.publisherMC Canten_US
dc.relation.ispartofInternational Retail and Marketing Reviewen_US
dc.subjectBrand identityen_US
dc.subjectbrand equityen_US
dc.subjectservice brandsen_US
dc.subjectbrand resonanceen_US
dc.subjectbankingen_US
dc.subjectsouth africaen_US
dc.titleBrand identity: theory versus practice in the South African banking sectoren_US
dc.identifier.doihttps://journals.co.za/doi/10.10520/EJC-bd241c0d1-
dc.typeArticleen_US
Appears in Collections:BUS - Journal Articles (DHET subsidised)
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