Please use this identifier to cite or link to this item: http://hdl.handle.net/11189/7638
Title: Design probes and toolkits for healthcare: Identifying information needs in African communities through service design
Authors: Debrah, Ralitsa D. 
De la Harpe, Retha 
M'Rithaa, Mugendi K. 
Keywords: Co-design;Design Probes;Empathy;Maternal Healthcare Information;Service Design
Issue Date: 2017
Publisher: Routledge
Source: Debrah, R. D., De la Harpe, R. & M’Rithaa, M. K. 2017. Design probes and toolkits for healthcare: Identifying information needs in African communities through service design. The Design Journal, 20(1): 2120-2134. [https://doi.org/10.1080/14606925.2017.1352730]
Journal: The Design Journal 
Abstract: Design practice as a problem solving strategy explores ways of addressing challenges in organisations, communities, healthcare and many more. The process is usually human-centered, but in certain contexts, it is devoid of user inputs. The process starts with exploring a context and identifying the problem. We propose a service design approach that uses visual strategies of probing to empathise, among others, with users to find ideas that could be used to solve problems. In this study, the authors explore a co-design process developed to gain insights into healthcare, and access information needs of mothers in South Africa and Ghana. During these design processes, probes and toolkits were used to emphatically respond to the contexts and needs of participants. Through this process, health information needs and sources of participants were identified. The authors infer that probes are viable research tools to gain better understanding, when designing with users in African communities
URI: http://hdl.handle.net/11189/7638
ISSN: 1460-6925
1756-3062
DOI: https://doi.org/10.1080/14606925.2017.1352730
Appears in Collections:FID - Journal Articles (DHET subsidised)

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