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Title: Parliament’s information systems (is) user satisfaction factors to enhance its democratic functions
Authors: Thompson, Kevin 
Uys, Corrie 
Keywords: Parliament;Parliamentary oversight;ICT;Parliament’s content management system (PCMS);User satisfaction
Issue Date: 2010
Publisher: Academic Publishing
Abstract: User satisfaction is a distinguishing factor of a successful information system in an organisation. Institutions such as parliament, with particular focus on South African (SA) parliament, and its vision to be a responsive and people oriented institution, have the same need to appropriate information systems that offer user satisfaction. The use of information systems (IS) in parliament promises to enhance democratic parliamentary institutions, strengthen transparency and accountability in government. For example parliament can utilise IS to its advantage in order to be more responsive to the needs and aspirations of the people of South Africa. SA Parliament has adopted a number of IS initiatives, including parliament’s content management system (PCMS) aimed at supporting effectiveness of the institutional processes, as well as to facilitate parliament’s oversight functions. However, various studies suggest that institutions rather react to technology necessitated by contextual influence which the technology is situated in. In other words, the contemporary information and communication technologies (ICT), through organizational IS, is still not used effectively to support various parliamentary processes. The early evidence in this study suggests that IS user satisfaction factors can contribute to IS success. This paper reports a study in progress aimed at identifying the factors that influences user satisfaction in parliament’s information system. The main premise of the study is that parliament’s information systems in general, and the PCMS, in particular, can assist in achieving the parliament’s democratic objectives (political oversight, in particular), if used effectively. In this context, user satisfaction with information systems appears to be one of the key success factors. This paper concludes by suggesting the list of factors contributing to users’ satisfaction and the possible way to deal with these factors as success elements for SA parliament’s information systems.
ISBN: 978-1-906638-76-4
Appears in Collections:FID - Conference Proceedings

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