Please use this identifier to cite or link to this item: http://hdl.handle.net/11189/4565
Title: Business Process Development: Integrating Best Practices
Authors: Mavetera, Nehemiah
Tshinu, Simon Mukenge
Lubbe, Sam
Keywords: Business process development;ITIL;COBIT;IT service management;Information systems
Issue Date: 2013
Publisher: TechTarget
Abstract: This article explores the process of incorporating the best practices embodied in different ICT management frameworks such as ITIL and COBIT into the development of business processes and their successful management. Business processes development and their management need to be regarded as the integration of various practices and components that interact with one another directly and indirectly to ensure that they achieve the organisational objectives. This research followed a qualitative research process. Unstructured interviews were used to collect data and the research revealed that there is a need for effective, well developed and managed business processes in organisations (especially in the current competitive business environment). Business processes create harmony and ensure control of different actions and activities of different stakeholders, either internal or external to the organisation to ensure quality products and services are delivered to customers. The study also found that effective business processes can be developed only if the organisations apply tried and tested best practices and principles and consider different environmental components that interplay during the development and management of these business processes. This includes a better understanding and mastering of factors such as the vision, mission, objectives, and the organisation’s stakeholders. The selection of proper practices and the adaptation of proper management tools and experiences from different frameworks is another point considered as important. It is also prudent to establish proper measurement units (such as KPAs or KPIs) to assess the performance of business processes and proactively develop strategies to deal with challenges such as requirements.
URI: http://hdl.handle.net/11189/4565
Appears in Collections:BUS - Journal Articles (DHET subsidised)

Files in This Item:
File Description SizeFormat 
Mavetera_Nehemiah_Tshinu_Simon_Mukenge_Lubbe_Sam_Business Process Development: Integrating Best Practices _pdfMain article275.61 kBAdobe PDFView/Open
Show full item record

Page view(s)

19
Last Week
0
Last month
0
checked on Oct 18, 2018

Download(s)

5
checked on Oct 18, 2018

Google ScholarTM

Check


This item is licensed under a Creative Commons License Creative Commons