Please use this identifier to cite or link to this item: http://hdl.handle.net/11189/3394
Title: An approach of quality management in the small business environment of South Africa
Authors: Yan, Bingwen 
zhang, L 
Keywords: PDSA;SBEs;Quality management;Quality strategy;Sustainability
Issue Date: 2011
Publisher: IEEE
Source: Yan, B., & Zhang, L. (2011, December). An approach of quality management in the small business environment of South Africa. In Industrial Engineering and Engineering Management (IEEM), 2011 IEEE International Conference on (pp. 684-688). IEEE.
Abstract: Under the recent global worldwide economic crisis, small business enterprises (SBEs) are considered to be a major force behind the South Africa's economy. Regarding the strategy of quality management, probably the most serious constraint of SBEs is that the management is often constantly under time pressure, usually dealing with the urgent staff and operational matters. Quality management does not form the strategic basis of SBEs, which impacts on their sustainability as business enterprises. Thus, an effective quality management strategy is crucial to the sustainability of SBEs. This study proposed a quality strategy model by applying Plan-Do-Study-Act (PDSA) cycle for SBEs. A quantitative research paradigm was applied in the research. Cronbach's Alpha was utilised to test the reliability of each component of the model. The study results indicate that the proposed quality strategies can be implemented effectively by SBEs to ensure their sustainability.
Description: Yan, B., & Zhang, L. (2011). An approach of quality management in the small business environment of South Africa. In Industrial Engineering and Engineering Management (IEEM), 2011 IEEE International Conference on (pp. 684-688). IEEE. DOI:10.1109/IEEM.2011.6118004. Singapore
URI: http://dx.doi.org/10.1109/IEEM.2011.6118004
http://hdl.handle.net/11189/3394
Appears in Collections:BUS - Conference Proceedings

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